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Event Details
Making Meetings Matter
September 15, 2010
LOCATION
American Bankers Association (ABA)
1120 Connecticut Avenue, NW
Washington DC
We will meet in the Alexander Boardroom on the 7th floor. Guests should check in with the 7th floor receptionist.
The ABA is 1 block from the Farragut North Metro (red line) and 2 blocks from the Farragut West Metro (Blue/Orange line). There are also several parking garages around the area and expect to pay $13-$20.
COST
There is no cost for this meeting, but seating is limited, so register early! Please be considerate and let us know if your plans change after you register and you are unable to attend.
ABOUT THE PROGRAM
Do you feel like all you do is run from meeting to meeting with no time to prepare? Do you have meetings on top of meetings put on your calendar? In Making Meetings Matter, Joseph S. Rychalsky will share his unusual techniques for effectively conquering one of our most dreaded work related functions….meetings, meetings, and more meetings! At this meeting, Joe will show you how to organize, prepare, negotiate with colleagues, and effectively run a meeting to get the most out of it. It is a simple, common sense approach that will get you back on track for your next meeting!
AGENDA
12:00 to 12:30 PM - Registration and Networking
12:30 to 1:50 PM - Presentation
1:50 to 2:00 PM - Closing Remarks and Gift Card Survey Drawing
ABOUT THE SPEAKER
Joe Rychalsky current serves as a Manager of the IT Service Desk at the American Red Cross. Joe has implemented quality driven programs to improve Customer Service on the telephone and email, as well as department efficiencies. In this role, he has also streamlined processes to improve the department’s First Tier Resolution by 20% over the last two years.
Prior to his position at the American Red Cross, Joe serviced as a Senior Team Leader at Discover Financial Services for three years. In this role, he was responsible for a team that handled escalated customer complaints from regulatory agencies and inquiries directed to senior management. Joe crafted several programs that improved customer service and reduced overall customer irritants.
In addition to these roles, Joe has worked for eCount, Concord EFS, and JP Morgan Chase. In his spare time, Joe enjoys spending time with his family, especially his two year old daughter. He also enjoys playing golf and basketball and hitting the beach.
When & Where
American Bankers Association (ABA)
1120 Connecticut Avenue, NW
Washington,
DC
Wednesday, September 15, 2010 from 12:00 PM to 2:00 PM (ET)
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Hosted By
HDI Capital Area Local Chapter
HDI Capital Area Local Chapter is a non-profit chapter of HDI, the premier worldwide membership association for the IT Service and Technical Support industry, serving the Washington DC metro area, including Northern Virginia and nearby Maryland.
Our mission is to provide quality programs designed to inspire and motivate personal and professional growth. Our regularly scheduled meetings foster an atmosphere to share camaraderie, inspiration and knowledge with colleagues in the industry featuring subject matter experts, group discussions, networking opportunities and HDI Training and Certification events. For more information, please visit our website at www.hdicapitalarea.com
